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Privacy Policy

Last updated: 21 November 2025

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This Privacy Policy explains how studioSKAFF, a wearable art studio based in the United Kingdom, collects, uses, and protects your personal information when you visit our website, make a purchase, or interact with us.

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1. Changes to this Policy

We may update this policy from time to time. The updated version will always be posted on this page.

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2. Information We Collect Information you provide directly

  • Name, email address, phone number and postal address

  • Order details, billing and delivery information

  • Messages/enquiries via email, website forms, or social media

  • Information provided for custom commissions (e.g., reference images, notes, design preferences)

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Information collected automatically

When you visit our website, we may collect:

  • IP address

  • Browser type and device details

  • Pages viewed and actions taken on the site

  • Approximate location data (from your IP address)

This may involve cookies, pixels, or similar technologies.

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Information from third parties

We may receive information from:

  • Website platform providers (e.g., Wix, Shopify, Squarespace)

  • Payment processors (e.g., card providers, PayPal, Stripe)

  • Analytics services (e.g., Google Analytics, Meta Pixel)

  • Email marketing platforms (e.g., Mailchimp, Klaviyo)

  • Delivery and shipping partners

We only receive what is needed to operate our business.

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3. Cookies & Tracking Technologies

We use cookies to:

  • Run our website and keep it secure

  • Remember your preferences

  • Analyse website performance

  • Deliver and measure marketing or advertising

You can disable cookies in your browser at any time, although some features may not work correctly.

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Types of cookies we may use

Essential cookies – required for the site to function
Analytics cookies – help us understand how visitors use our site
Marketing cookies – used for ads or measuring campaign performance

A detailed cookie list can be provided upon request.

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4. How We Use Your Information

We use your data to:

  • Process and fulfil orders

  • Communicate with you about your purchases

  • Respond to questions and provide support

  • Create and deliver custom commissions

  • Improve our website, services, and customer experience

  • Send you marketing emails (only with consent)

  • Detect and prevent fraud or misuse

Lawful bases under UK GDPR:

  • Contract (fulfilling your order)

  • Legitimate interests (improving our services, preventing abuse)

  • Consent (marketing emails, cookies where required)

  • Legal obligation (tax/audit requirements)

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5. Sharing Your Information

We will never sell your data.

We may share it with trusted partners who help us operate our business, including:

  • Website hosting and platform providers

  • Secure payment processors

  • Delivery/courier services

  • Email marketing tools

  • Analytics and advertising providers (if enabled)

  • IT, security, and service providers

All partners are required to keep your information secure.

We may disclose information if required by law or necessary to protect our business.

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6. Custom Commissions

If you provide reference images, design notes, or concept information for a custom artwork:

  • We only use it for the commission

  • We store it securely

  • You may request deletion at any time after your project is completed

  • We will never share or publish your commission materials without your permission.

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7. Children

Our website and services are not intended for anyone under 16.
We do not knowingly collect information from children.

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8. Data Security and Retention

We take reasonable technical and organisational measures to protect your data.
No system is 100% secure, but we work to minimise risks.

We keep your information only as long as necessary for:

  • Fulfilling your order

  • Legal and tax obligations

  • Resolving disputes

  • Providing after-sales support

Commission files may be kept longer for reference unless you request deletion.

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9. Your Rights (UK GDPR)

You have the right to:

  • Access your personal data

  • Request correction or deletion

  • Restrict or object to certain processing

  • Request a copy of your data (data portability)

  • Withdraw consent (e.g., marketing emails) at any time

To exercise these rights, contact us using the details below.

If you have concerns, you can complain to the Information Commissioner’s Office (ICO).

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10. International Transfers

As some of our service providers (such as website hosts or email tools) may operate outside the UK, your data may be transferred internationally.

Where this occurs, we rely on:

  • UK-approved Standard Contractual Clauses

  • Adequacy regulations

  • Other legally recognised safeguards

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11. Contact Us

If you have any questions about this policy or wish to exercise your rights, contact us at:

studioSKAFF
Email: info@studioSKAFF.com
Address: 6 Fallowfield, Peterborough, Cambridgeshire, United Kingdom, PE2 6UR

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