Refund Policy

Last updated: 21 November 2025

We want you to be happy with your purchase. If something isn’t right, we’re here to help.

1. Returns

You have 14 days from receiving your item to request a return.

To be eligible, your item must be:

unused and unworn
in its original condition
with all tags attached
in the original packaging
accompanied by proof of purchase

To start a return, email us at info@studioSKAFF.com.
Please do not send items back without contacting us first — they will not be accepted.

If your return is approved, we will send you a return label (where applicable) and full instructions.

For any questions, you can always contact us at the same email address.

2. Damaged or Incorrect Items

Please check your order when it arrives.
If the item is damaged, defective, or you received the wrong item, contact us straight away so we can put it right.

3. Items That Cannot Be Returned

The following items are non-returnable:

Custom or personalised products
Made-to-order pieces
Sale items
Gift cards
Hazardous materials or flammable items (if applicable to your store)

If you’re unsure whether your item qualifies, email us and we’ll advise.

4. Exchanges

The fastest way to exchange an item is to return it and then place a new order once your return is approved.

5. EU Customers – 14-Day Cooling-Off Period

If your order is delivered to an address within the European Union, you have the legal right to cancel your order within 14 days for any reason.

Items must still be returned in their original, unused condition with proof of purchase.

6. Refunds

Once we receive and inspect your return, we’ll let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note:
Your bank or card provider may take additional time to process the refund.

If more than 15 business days have passed since we approved your return, contact us at info@studioSKAFF.com.