Frequently Asked Questions (FAQ)

Your go-to place for quick answers about orders, products, policies and more.

What is studioSKAFF?

studioSKAFF is a UK-based wearable art studio creating unique, hand-designed pieces and limited drops. Every item is made with care, creativity and individuality in mind.

How do I place an order?

Simply browse our collection, add items to your cart and check out normally.
If you have questions about a piece before ordering, feel free to email us at info@studioSKAFF.com.

Do you offer custom pieces or commissions?

Yes! We create one-of-a-kind custom wearable art.
Email us with your idea, references or inspiration and we’ll let you know what’s possible.

How long does delivery take?

Delivery times vary based on location and whether the item is ready-made or made-to-order.
You’ll receive shipping updates once your item has been dispatched. See shipping policy below for more details.

Can I return my order?

Yes, we follow a 14-day return policy.
Items must be unused, in their original condition and packaging.
Custom and personalised items cannot be returned.
Full details can be found in our Refund Policy below on this page.

What if my item arrives damaged or incorrect?

How do I contact customer support?

For any questions about orders, returns, custom work or general help, email us at:
info@studioSKAFF.com

Are your policies available in one place?

Yes — all policies can be found on this page, including:

Privacy Policy
Refund & Returns Policy
Terms of Service
Accessibility Statement

How do I care for my wearable art?

We recommend:

keeping pieces away from harsh chemicals
spot-cleaning only
storing them safely when not in use
Some items include care instructions specific to the material or design.

REFUND POLICY

SHIPPING POLICY